Privacy Policy

Last updated:

At Hoppy Apps ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify applications and services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Install and use our Shopify apps
• Register for an account
• Contact our support team
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Store Information: Your Shopify store URL, store name, and admin email address
• Usage Data: Information about how you interact with our apps, including features used, settings configured, and frequency of use
• Device Information: Browser type, IP address, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity and store certain information

1.3 Information from Third Parties

We receive information from Shopify when you install our apps, including:

• Store configuration and settings
• Product information
• Order data (when necessary for app functionality)
• Customer information (only as needed to provide our services)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To operate, maintain, and improve our apps and features
• Customer Support: To respond to your inquiries and provide technical assistance
• Personalization: To customize your experience and deliver relevant content
• Analytics: To understand how users interact with our apps and identify areas for improvement
• Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Communications: To send you updates, marketing materials, and other information (you can opt-out at any time)
• Compliance: To comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Analytics services (e.g., Google Analytics)
• Customer support platforms
• Payment processors

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you uninstall our apps, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or legitimate business purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection best practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your data

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our services.

8. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

12. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: You have given consent for specific purposes
• Contract: Processing is necessary for the performance of a contract
• Legal Obligation: Processing is necessary to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate interests

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: